SRE
On-call and incident response that does not depend on memory.
An incident that only gets resolved because one engineer remembers what broke last time is not a reliability practice — it is a single point of failure with a pager. We build the on-call rotations, observability, and incident response process your team runs on. The next incident then gets handled by whoever is on call, using context that is written down rather than remembered.
Talk about on-call and reliability- On-call rotations and escalation paths your engineers can actually follow
- Observability built around the questions you need answered during an incident
- Runbooks and postmortems your team owns and updates
- Vendor-neutral, with no commission on anything we recommend
What is included
The reliability practice most teams never get to formalize.
Built around the incidents you have actually had, not a generic on-call template.
On-call rotations and escalation
We set up schedules, escalation paths, and paging rules so an alert reaches someone who can act on it, not whoever happened to be online.
Observability
We build metrics, logs, and traces around the questions your team actually asks during an incident, not a dashboard nobody opens until the postmortem.
Incident response process
We define the path from alert to resolution: who gets paged, who declares, who communicates, and when it is over.
Runbooks
They are written for the engineer who did not build the system, covering the failures that have actually happened rather than every theoretical one.
Postmortems and follow-through
Every significant incident gets a blameless review, with the resulting action items tracked until they close rather than left in a document nobody revisits.
Service level objectives
We set targets against what your users and your business actually need, with the error budget used to decide what gets worked on next.
How the engagement runs
Three stages, in order, with your team involved throughout.
Assess
We review current alerting, on-call load, and the last several incidents to find where the practice is actually breaking down.
Build
Rotations, escalation policy, dashboards, and runbooks go in against the gaps found, with your engineers involved throughout.
Run
The practice continues as a standing arrangement, or we hand it over fully to your team, depending on what you need.
Before a first call
The questions worth asking about this work.
The practical shape of an engagement, rather than the pitch for one.
Next step
Reliability work surfaces cost work, and the reverse.
Autoscaling limits, over-provisioned redundancy, and orphaned monitoring infrastructure are common findings in a Cloud Cost & Efficiency Assessment. Reliability and cost efficiency are usually the same review.
No obligation, no cloud reselling, no commission from any vendor.